Specialists in Automated Bagging & Palletising Systems

SERVICE & SUPPORT

Bulk Automation appreciate the importance of rapid response to any technical queries or parts required therefore service takes priority.

Every new system we build comes with a 12-month parts and labour warranty, refurbished equipment comes with a 6 month warranty.

Service packages can be put together to suit all budgets and on site operators ability.

Repeat sales are not accidental, they occur due to relationships built with customers and Bulk Automation also knows the power of “word-of-mouth“ therefore relies heavily on this marketing tool for future projects.

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SUPPORT AT A GLANCE

  • 12 Months Parts and Labour

  • Email & Telephone Support

  • Remote Access Support

  • Remote Diagnostics & Monitoring

  • Dedicated Service & Spare Parts Team

  • Bespoke Customer Training

  • Preventative Maintenance Plans

SERVICE TEAM

•  Preventative maintenance is key to reduce downtime. This is the most cost-effective way of ensuring the maximum return on your investment with the minimum downtime.

•  We offer scheduled service visits designed to reduce the risks of a major breakdown. This means overall consumption of spare parts and service call outs drops dramatically.

•  During routine visits, our engineers carry out a full inspection of your system and will identify Any potential problems which will either be dealt with immediately or incorporated into the next scheduled maintenance visit.

•  A check sheet and a list of recommendations arising from the inspection will be given to your team each time your machine is serviced.

BA ENGINEERING

Bulk Automation engineers take a proactive approach to the installation, commissioning and operation of your equipment from the outset. After sales relationships are just as important to us and we offer after sales and service packages to suit the levels of support required.

•  We are committed to supporting equipment that we manufacture, supply and distribute.

•  Our service and support engineers are supported by our in-house electrical, mechanical and spare parts departments.

  Our engineers have received in-depth training throughout there years of service in the industry and are ready to assist in any way they can. They are approved to carry out routine maintenance, safety checks, fault finding and programming modifications.

•  We offer structured preventive maintenance plans to identify any potential problems before they arise, giving you maximum system availability and effective operation.

Bulk Automation, we are always here to help…

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